Frequently Asked Questions

You can browse our collection on our website and click "Inquire Now" on any item you're interested in. This will direct you to call us at +1 415 999 9992. Our team will assist you with the entire ordering process, answer any questions, and ensure you find the perfect piece within your budget.

Yes, all our gemstones come with certification from recognized gemological laboratories such as GIA, AGS, or IGI. Each certificate verifies the authenticity, quality, and characteristics of your gemstone including the 4Cs (Cut, Color, Clarity, and Carat weight).

We are committed to ethical sourcing and work only with suppliers who adhere to strict ethical standards. We carefully vet all our sources to ensure they comply with international labor laws and environmental regulations. Many of our gemstones come from mines with responsible mining practices and traceable supply chains.

We offer a 30-day return policy for all unused items in their original condition. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order to initiate a return. Please note that custom orders and earrings may not be eligible for return due to their personalized nature.

All shipments are fully insured and shipped via reputable carriers with signature required delivery. We use discreet, elegant packaging to ensure your purchase arrives safely and beautifully. International shipping is available to most countries. Shipping times vary based on location, typically 5-10 business days for domestic orders.

Absolutely! We specialize in creating bespoke jewelry pieces. Simply visit our Custom Orders page or call us at +1 415 999 9992 to discuss your ideas. Our expert designers will work with you to create detailed sketches and 3D renderings until your vision comes to life. The process typically takes 2-4 weeks from consultation to delivery.

To maintain the beauty of your jewelry, we recommend removing it before swimming, showering, or applying cosmetics. Store each piece separately in a soft cloth or jewelry box to prevent scratching. For cleaning, use a mild soap solution and soft brush, or visit a professional jeweler for deep cleaning annually.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and payment platforms such as PayPal. For high-value purchases, we also offer layaway plans. Contact us to discuss the payment option that works best for you.